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Frequently Asked Questions
All you burning questions answered and if not contact us
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Why concentrated liquid shots?Pretty simple....it's called bioavailability - how much of the active ingredient is absorbed quickly and does its job. Liquid assists this process. Convenience, fast absorption, extreme dosage, accelerated effects. Our innovative range make supplements easy.
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Where are your products made?We don't mix our supplements out the back in big drums and stick it in a jar. All of our products are manufactured in certified, pharmaceutical grade facilities in Germany and Poland to the highest quality international standards. Check out this video...
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What is the best supplement for my goals?Everything we sell is the best of the best so you don't have to worry about inferior products. If your looking for an extra pre-workout boost, building muscle or weight management we've got a product to assist.
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What about shipping?We offer free shipping on orders over $150. At the bottom of the page you'll see a link to "Shipping" which will tell you everything you need to know.
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Can I return the products I bought?In short yes! We offer our 50% Performance Guarantee and other options. At the bottom of the page you'll see a link to "Returns" which will tell you everything you need to know.
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Do you have a loyalty or rewards program?We're still working on our rewards program, but we will have one soon. As a subscribed member we will track your purchases and reward you retrospectively. Rewards is Powerfuel’s loyalty program, where we get to reward members across all channels. As a Rewards member, you earn 1 point for every $1 spent on products online. As your points accumulate, and you can use/redeem your points to purchase more of your favourite products online. Plus, as a member you may entitled to free swag and special offers .
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Do you offer samples?No, sorry, we don't. Generally speaking taking one dose of anything is going to have a limited effect, so we have put in the research to ensure the products we sell are some of the best on the market. You won't be disappointed.
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Do you have a price matching policy?Powerfuel is confident that our products are exclusive and our prices are very competitive. If you find the same product elsewhere in Australia, send us the details via our Contact form and we'll do our best to not only match but beat the price for the best deal.
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What about privacy and store policies?At the bottom of the page you'll see a links to "Store Policy" and "Privacy Policy" which will tell you everything you need to know.
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